Solved: The Problems with Renfe’s (God-Awful!!) Website and How to Get Around Them


Although the Renfe website theoretically accepts non-Spanish credit cards, it is infamous for random rejections and other dysfunction that can make it nearly unusable. Even Spanish users have problems. A few private travel portals now offer better user experiences and one has the same pricing as Renfe.

Oh the problems with Renfe.com! I’m fluent in Spanish and have used the site for years, but I still get plenty of error messages myself.

We’ve put together some of the major problems and what to do about them in this article, but basically the solutions boil down to one simple thing: buy your tickets elsewhere.

Solutions for Renfe Website Problems

The easiest fix for Renfe’s stupid website is to just not use it.

  1. If you want to buy your tickets online, go for Trainline or Loco2, in our opinion they’re the best two private ticketing platforms for Spain. Loco2 has tickets at exactly the same price as the official Renfe site, but their site actually works, is properly translated, and accepts foreign credit cards. Trainline offers tickets at the same price if you’re actually in Spain, but sometimes has a 3% or so markup for users with IPs outside of Europe. But even so, Trainline can be worth looking at too for its more extensive European rail and bus offerings.
  2. If you’re already in Spain and want to pay cash, you could also go to any Renfe station and stand in line. We hate this solution unless we’re in a very small-town station, and then it’s actually kind of fun and you can get good advice (if you speak Spanish, Catalan, etc.).
  3. If you’re departing from a tiny Spanish village and there is no one working at the ticket window on the day you travel, just hop on the train and explain exactly where you got on to the roving ticket inspector, who will sell you a ticket on the spot with no fine. (This only works if you’re departing from an unmanned station.)

Check tickets on Loco2     Check tickets on Trainline

Update History of This Article

This article was published August 30, 2018. It was updated on April 22, 2019 regarding Trainline fees.

Foreign (especially American, Autralian) credit cards are rejected by Renfe.com

Renfe’s website has so many problems with credit cards that travel forums are chock full of users complaining that their American and other foreign credit cards get rejected rather randomly by the Renfe site. But don’t feel bad, even Spanish users with Spanish bank cards and presumably flawless Spanish often can’t get the “ridiculous” Renfe website to work.

Often the problems are related to poor interaction between the Renfe site and the banking institution that needs to approve the transaction. For Spanish bank cards, this generally means receiving an SMS message or looking up a code on a card full of codes provided by the bank. For other nations’ cards, all sorts of other checks are done.

Generally when the transaction is canceled or fails on Renfe.com, the card is not charged, but if you’re at all in doubt check with your card issuer.

Now that Renfe accepts Paypal, that’s a good choice that’s less likely to foul everything up and force you to start over.

But because of the other problems with Renfe.com, the trickiness of exchanging tickets, and the half-translations, we’d recommend Loco2 or Trainline instead as explained up top. Trainline in particular works in a broad range of world currencies (.S., Canadian, or Australian dollars; Euros; most other major European currencies; Argentine pesos; Brazilian reais; Japanese yen; and Chinese yuan) and accepts Visa, Mastercard, Paypal, American Express, and Apple Pay. It’s our overall favorite booking site for European train travel for its smarter routing too.

Even Renfe.com’s English version is half in Spanish!

Yes, we know. At our last check, most of the deep pages in the Renfe website and even the homepage itself were half in Spanish on the “English” version of the site.

And where there is English, the translation is so poor as to sometimes inhibit understanding.

And in our experience,the site’s error messages are almost always in Spanish. For example upon clicking on one ticket that was offered, we got the error: “El tren consultado no se encuentra disponible para la venta en estos momentos” (The train you requested is not available for sale at this time). Fine print for ticket conditions is also in Spanish.

Both of the alternatives we mention have flawless English, and Trainline is available in 15 other languages as well. Linguistically, Renfe’s site’s only forte is in offering a smattering of Spain’s other languages, like Euskadi or Valencian. Though again, badly translated according to my friends who speak those languages, and still half in Castilian Spanish.

A bit more about the alternative to Renfe.com

With Trainline or Loco2 you print your tickets at home, show them on your mobile device, or else print them in the train station itself at the Renfe ticket machines using your booking reference. There’s nothing you have to receive by mail, unlike some other booking options.

In our tests, Trainline has smarter routing software, so if you’re changing trains and particularly if you’re crossing a border, you’re more likely to find a convenient and less costly route with Trainline than with Renfe or the other private portals we’ve tried.

We used to recommend only Trainline, but they’ve started to tack on a fee of about 3% for those booking trains outside of Europe, which makes the also excellent and fee-free Loco2 a more attractive option for those outside of Europe at the time of ticket purchase.

A small-town Spanish train station. Photo by Bonaventura Leris.

 

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