Solved! All Those Problems with SNCF Websites — and How to Get Around Them


Given the frequent errors and lack of usability of the SNCF's ticketing websites, we're assuming this their main server. As captured by David Hellmann.
We’re pretty sure this is the main server for the error-ridden OUI.sncf. As captured by David Hellmann.

If you are blocked by error messages on OUI.sncf or Ouigo.com, you’re not alone. The websites have lots of redirects and undergo constant updates that can render them in some cases nearly unusable.

Fortunately, there are easy solutions as well: options for buying French train tickets from private portals. You can get the same tickets at exactly the same prices without the hassle of the SNCF’s — how shall we put this? — highly “varied” levels of website usability and customer service.

Don’t get us wrong, we still use the official OUI.sncf site in some cases, and especially use it for initial searches for cheap tickets within France for its “flexible dates” feature to decide on what date to travel on.

But ultimately when it’s time to book we usually switch over to a private platform to buy at the same price without errors and redirects.

Solutions for SNCF websites

We’ve found that the easiest-to-use train ticketing portal for France (and mainland Europe) is Trainline — and its prices are the same as those of the SNCF itself, with no added fees.

The main problem with French national train company’s websites is that there are so many errors that they can be difficult to impossible to use. Sometimes — more than half of the time, in our experience — OUI.sncf works great, but the website errors are so aggravating when they do happen that we no longer bother trying.

In addition to Trainline, French train tickets can be purchased on Loco2, which is also quite user-friendly and also has the same prices as SNCF. However, unlike Trainline, it doesn’t offer the complete range of French train tickets including the low-cost Ouigo routes.

Trainline offers the smoothest experience of all of the European ticketing websites that we’ve tried. It also consistently offers excellent customer support and easier returns (for applicable tickets) — again in stark contrast to the SNCF.

Update History of This Article

This article was published on March 22, 2018. It underwent a major rewrite on September 19, 2018.

The Frequent Complaints About the SNCF Websites for Buying Train Tickets

Any recent Twitter search or review of travel forums and blogs shows vast swaths of the French and foreign train-travelling public griping about the site errors that prevent them from getting information and the tickets that they want.

Even French people themselves have lots of trouble with the site and complain about it constantly, which is why we think our main pick above is now a better option even for them.

I myself have frequently traveled on French trains over the past decade, and just as frequently been appalled by the problems with the SNCF websites and apps.

Credit card problems with SNCF

American, Australian, Canadian and other foreign credit cards get rejected or are not recognized by the SNCF websites. These sites have also been known to trigger fraud alerts, especially on foreign cards.

Ouigo’s website is even more restrictive and we definitely don’t recommend trying to use it with a foreign credit card. You can instead buy Ouigo (super low-cost train) tickets on OUI.sncf or on Trainline as mentioned up top, and for the same prices. It accepts Visa, MasterCard, American Express, Apple Pay and PayPal and has no problem with non-French cards.

I have also personally had problems using the option to withdraw tickets purchased on the SNCF website from a ticketing machine at the station — even though in that case I was using a 100% French bank card.

Geographical Redirects on OUI.sncf to More Expensive Websites

OUI.sncf tends to redirect foreign users to more expensive and less functional websites run by the SNCF for other countries, especially Rail Europe. And while these are better translated and accept non-French payment options, the problem is, these other SNCF-affiliated websites tack on huge fees and have fewer routes. Add to that, the SNCF’s Eurostar site was caught vastly overcharging senior citizens and young people for tickets.

This OUI.sncf pop-up gives an American visitor the “opportunity” to purchase tickets from the more expensive Rail Europe.

You can refuse the redirects like the screenshot shown above. And if necessary use the language menu at the top right to choose France or another language.

If you don’t speak French, choose “Europe (other countries)”. This will keep you on the regular OUI.sncf site with the same prices, but the user experience will be (mostly) in English. Definitely don’t choose “Russia” or “Rest of the World” as these can lead to much higher fares.

Note however that if you’re outside of France and you do manage to purchase your tickets through OUI.sncf, they cannot be mailed to you outside of France. You must do an E-ticketing option.

Overall, rather than all of this, we think you’re much better off with the private ticketing option mentioned at the top, Trainline, for the same prices, E-tickets, and no re-directs to other sites.

Handling the Error Messages on OUI.sncf

There are error messages that pop up in French (no matter that you’re using the site in English), like “L’accès au service de réservation de billets de train est actuellement indisponible.” (“The access to train ticketing reservations is currently unavailable.”) Usually any trips that you have saved are then lost and you have to start over.

Google Translate offers browser extensions that can help you with reading untranslated portions of the site, and sometimes its machine translations can even be more comprehensible than the English version for fare rules and such.

Here are some more error messages in English we got recently during a survey of prices of European rail carriers:

OUI.sncf error message: Oops! A technical error occurred. Please try again or choose another train.
OUI.sncf error message: “Oops! A technical error occurred.” This error forced us to input all of our trip info over again.

 

OUI.sncf error message: Some of your requests cannot be satisfied.
“Some of your requests for seats cannot be satisfied.” Without explanation, OUI.sncf was often unable to actually sell the tickets that show up in searches that cross a border, and you only find this out once you’ve put the ticket in your basket.

 

OUI.sncf error message: "Your request cannot be completed. Please renew shortly. For more information, our advisors are available. Thank you for your understanding."
“Your request cannot be completed. Please renew shortly.” We frequently had error messages like these when searching for complex and international trips from OUI.sncf. There was no problem buying these same trips (and for cheaper prices) from the private platforms we tried.

There are many other error messages, often containing no explanations, or infuriatingly vague or useless instructions.

SNCF is infamous for not providing any useful response to such customer inquiries via their website support. The only option when these things happen is generally to try back later, or, as we said up top, Trainline.

Some of my Own Horror Stories with SNCF Booking

I speak fluent French so the language oddities of the SNCF’s sites haven’t been a problem. But I still have had plenty of issues.

I once ended up with a ticket purchased from the SNCF website that said that it had to be withdrawn from a ticket machine in a station. But when I went, the ticket machine produced an error and was unable to print my ticket and said to see station staff. The staff was also unable to produce my ticket and said that I would have to come to the station in Nantes at 6am the next morning to speak to a manager. The manager was not to be found the next morning, and so I was issued a ticket at the counter for the non-existant train car. It was a valid ticket so I was still allowed to board the train, but this caused quite a bit of confusion for the ticket inspectors, who photographed my ticket and sent it in to the station.

On a separate incident, I was once promised at a train station that a full refund for a mistaken credit card charge from the SNCF site would be mailed to me. Instead, however, I received coupons for future train trips. I was unable to use most of them before they expired, and the so the SNCF still owes me about €160.

And of course the site has frequently gone down or attempts to redirect me when I’m buying tickets from outside of France.

Conclusion: Our Favorite Alternative to the Error-Ridden SNCF websites

I’ve been personally much happier since I switched to Trainline, which isn’t perfect but avoids all of the problems above, charges exactly the same for tickets as OUI.sncf and Ouigo, and has relatively great customer service.

We’ve also found Trainline to be the overall best bet for buying not just French but most Western European train tickets. The German rail company website isn’t so bad, but most of the European rail operators websites are even worse than those of the SNCF. Their translations are universally terrible.

Once you board a French train, though, and get a croissant and café in the bar car, all the hassle seems worth it as the beautiful countryside slips past your window.

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